Constant context-switching and firefighting
Teams that feel misaligned or caught in constant friction
Decisions stuck waiting for you
A sense that your team could be so much better than the system allows
The solution: redesign how work is structured, not just who you hire.
Scaling companies are full of smart, motivated people stuck in messy ways of working.
How I think about Work Design
Work design is the bridge between strategy and employee experience.
Instead of asking, "How do we hire more top talent?" I focus on three diagnostic questions:
How is work structured for the people you already have?
What is it really like to be a manager here?
Where are smart people losing time, clarity, or energy?
I diagnose what's broken, fuzzy priorities, unclear ownership, broken handoffs, inconsistent manager practices, then redesign five key systems:
How goals are set and communicated
How roles and ownership are defined
How managers operate week to week
How decisions get made
How feedback flows
The result: teams that work in rhythm, not chaos.
What Changes When Work Design Gets Fixed
Fewer “Heroic Saves”
Less firefighting, fewer last-minute crises, more predictable execution.
Clearer Priorities & Ownership
Teams know what matters most and who's responsible for what. No more guessing at priorities or who owns the work.
Faster Decisions
Clear decision rights mean work doesn't stall or pile up waiting for someone to weigh in.
Better Retention
People stay because the conditions support performance and growth, not because you're paying above market to compensate for chaos.